SurveyGizmo Blog

From survey design all the way through taking action, you'll find tried and tested survey knowledge on each and every page of our blog.

Using Qualitative Data to Capture Voice of the Customer

Quantitative research is a critical component of any product management team. It can drive growth, improve retention, and provide product direction.

Customers Want to Give You Their Data – If You Do This

David Jones Dec 20, 2016 0 Comments

If you change your relationship status on Facebook from single to married, expect the ads to change along with it. Same thing if you hit a certain milestone, "like" different pages, or change your job.

Personalizing Customer Service for 2017

Fiona Quinn Dec 14, 2016 0 Comments

Focusing on new business goals for the upcoming year is a crucial component for success. Setting reachable goals and benchmarks may involve numerous areas within the company. Some areas may only require minor changes. Others may require a completely new approach to meet the changing trends of...

The Secret to Net Promoter Score? Time.

Rachel Elle Dec 12, 2016 0 Comments

Every company, no matter its services, products, or abilities, relies on a positive reputation to stay afloat. Whether this perception is in the media, within an industry, or word of mouth among friends, a company everyone hates isn't likely to stay open for long.

How to Use Data to Humanize Customer Service

Drew Berger Nov 28, 2016 0 Comments

Automated customer service is nothing new–look at systems that automate telemarketing for example–but as more and more customer service interactions are handled by technology rather than human interaction, the paradigm shift's negative effects are felt more heavily.

5 Steps to Mapping the Customer Journey

David Bee Nov 22, 2016 0 Comments

Customer journey maps can be a vital component of understanding customers' experience when they interact with your business.

Because they make customer experience visual, they can help you understand what your customers are thinking and feeling as they engage at every level with your company.

Top 7 Surveys for Exceptional Customer Service

Randi Sherman Sep 21, 2016 0 Comments

Blaming sluggish sales or a poorly received product on an ill-turn of luck or a general market malaise relegates it to the "Oh well, we can't do anything about that" category. When that happens, the situation is not going to improve on its own. Instead, what you need is to connect with your...

5 Ways to Increase Customer Satisfaction Survey Response Rates

Sandy McKee Sep 09, 2016 0 Comments

You know that customer satisfaction is important.

Maybe, you've been surveying your customers for a long time. Or, maybe you have just launched your first customer satisfaction survey, and you are eagerly embarking on the journey to improving your customer satisfaction level. You know that you...

Survey Questions For Leads Throughout the Sales Process

Andrea Fryrear Sep 08, 2016 0 Comments

Ask the right questions based on where the prospect is in the buyer’s journey, and you’ll establish a more meaningful connection with each one as an individual.

What Your Customers Really Really Want: Email Support

Liz Millikin Sep 06, 2016 0 Comments

In this week’s Data Byte, we explore customer service. We discovered that email is still king when it comes to customer service, but picking up the phone is still preferred to chat or social media combined.

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